Refunds will be processed within 7-10 business days from the date of cancellation. Refunds will be issued to the original payment method used at the time of booking.
Rescheduling of bookings is allowed up to 24 hours before the original time slot, subject to availability. Rescheduling requests made within 24 hours of the original time slot will not be entertained.
In the event of an unforeseen closure of the facility due to weather conditions, maintenance, or other emergencies, affected bookings will be rescheduled, or a full refund will be provided. Ground Zero Turf reserves the right to cancel or reschedule bookings in exceptional circumstances.
For any queries regarding cancellations, refunds, or rescheduling, please contact our customer support at +91 74004 79004.